Classes, bookings, or payments
Sign in and submit a Support ticket. Include the class time, child’s name, and payment ID. Do not send bank card details or one-time banking passwords.
View the journeyContact Cankav
Use the correct channel so someone who can resolve your issue can respond. For class or payment follow-up, a dashboard ticket is the quickest route.
Have questions before registering?
Select Contact support from the Help button at the bottom of the page to open a conversation. Briefly include your child’s age and class goals for a better answer.
View the journeyPrivacy requests
Choose Privacy to request access, correction, or deletion of data. Parent identity verification may be needed to protect the account.
View the journeyApply to teach
Do not send CVs or personal information in public conversations. Read the cooperation terms and assessment steps, then apply through that process.
View the journeyOrganizational partnerships
If you represent a school, children’s organization, or education business, include the partnership type, approximate student count, and city in your initial request.
View the journeyOperator details and complaints
The Cankav learning platform is operated by Saba Moghaddam Zarandi, owner and member of the Tehran Online Stores Employers’ Trade Association, membership no. 3739. Address: Floor 2, No. 7, Shahid Shiri Sharghi Alley, Taleghani Street, Tehran; postal code 1488664843; email: info@cankav.org. Submit complaints and follow-up requests through dashboard tickets to preserve their ID and response history.